We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. For that reason, we have a Know Your Client Centre, also known as KYC Centre.
We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. The Dutch Money Laundering and Terrorist Financing (Prevention) Act also requires us to do so.
Together, we can create a safe financial environment. The Know Your Client Centre (KYC Centre) is the department that can contact you about this and carry out this investigation. We need your help to achieve this.
If, for example, your file is not up to date or there are transactions on the account that we would like more information about, we will contact you. Together, we ensure that you can continue banking with us securely.
Please note! Scammers are constantly coming up with new ways to steal money from you. Therefore, arrange your banking wisely and always adhere to the 5 security rules.
This differs depending on the subject. It is important that we always have the following information:
More information about the content of the documents we may ask for is available on this page.
This page explains what to do if you have been asked to provide your ID online.
In order to continue banking securely, it is important that we maintain good contact. This means we can ensure that information remains correct and up to date and we can monitor unclear transactions.
If we have any questions, we will contact you in writing and/or by telephone. We may contact you just once, or several times.
If we need more clarity, we may ask you for information and documents. We will ask you for information if we need to assess whether your business activities align with your account usage.
We analyse your information and documents in order to gain clear information. If the information is still unclear or we require further information, we may contact you again.
Once we have clear, correct information, we will close the investigation. NB: information and transactions are constantly monitored. We will contact you periodically for up-to-date, correct information.
We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. The Dutch Money Laundering and Terrorist Financing (Prevention) Act also requires us to do so. This video explains how we do that.
