Prepare for your consultation

Please note: you will need proof of identity and the ABN AMRO app to identify yourself. The ABN AMRO app that you need for the identity verification process must be installed on a device other than the device you intend to use for the Video Banking call. Since you won’t have to log in to the ABN AMRO app for identity verification, you won’t have to register after downloading the app. 

During the appointment, the adviser will explain how to use the ABN AMRO app to identify yourself.

Just before your appointment, you will receive an email explaining how to start the call. You can also find this information on this instructions page.

Internet Banking

1. Log in Go to ‘Self service’ 
2. Click ‘Manage my appointments’ under ‘Communications and appointments’ 
3. Click ‘Cancel’ or ‘Change’ 
4. When changing your appointment, please select a time and date that better suit you

ABN AMRO app

1. Log in Go to ‘Profile’ 
2. Go to ‘My profile’ and select ‘Appointments’ 
3. Click ‘Cancel’ or ‘Change’ 
4. When changing your appointment, please select a time and date that better suit you

You need the following to open a bank account, a joint account or to register an authorized representative.:

• A valid passport, identity card or residence permit (no driver's license). If you are not a Dutch national, only a passport or residence permit will be considered valid proof of ID.
• A phone or tablet with the ABN AMRO app on it. You will need this to , even if you have an appointment at the office.
• View the overview of the rates for your daily banking.
• During the conversation, the advisor will fill in your details and show them to you. You can then check it and adjust it if necessary. You will also discuss the product features together. At the end of your appointment, the documents will be prepared for you to sign. Read everything carefully again and then sign the documents. If you have signed, the agreement takes effect immediately. You can find the signed documents in your personal environment.

Are you an Individual investor? Please bring the following documents:

• Passport or European Identity card. Please bring the original document, we cannot use a copy.
• A phone or tablet with the ABN AMRO app on it. You will need this to check your identification, even if you have an appointment at the office. 
• (If applicable) notarised power of attorney or living will 
• In order to provide you with suitable advice it is important that we know your financial situation. You can prepare this with your income tax return. The income tax return is the annual report for the tax authorities with your income, financial obligations, possessions, and depts. Your advisor uses this information for your advice.

Are you a commercial client? Please bring the following documents:

• Passport or European Identity card. Please bring the original document, we cannot use a copy.
• By-laws (in case these have been changed recently)
• Legal Entity Identifier*
• (If applicable) notarised power of attorney or living will
• Most recent financial statement of your company (not older than 3 years)
• (If applicable) notarised power of attorney

We will reach out to the Netherlands Chamber of Commerce (KVK) for a KVK Extract.

*Are you not in the possession of a Legal Entity Identifier? Reach out to the to the Dutch Chamber of Commerce (KVK) and request a Legal Entity Identifier. 

How can I prepare for my appointment?

Do you have an appointment to compile your investor profile or for the annual revision of your investor profile? You can prepare yourself by reading the brochure ‘Your Portfolio Management investor profile’. Starting from the 3rd of October 2022 we will discuss your sustainability preferences. For more information, please read the second part of the brochure.

Read the brochure here

• Proof of ID: A valid passport, valid ID card or residence permit (a driving licence is not accepted as proof of ID). If you are not a Dutch national, only a passport or residence permit will be considered valid proof of ID.
• If you already have insurance, please bring the policy document(s) from your current insurer(s).

If you want to apply for a loan or change an existing loan, you will need to bring proof of ID and other documents, such as your income details. This is to ensure that you borrow responsibly and get a loan that matches your situation.

When taking out a mortgage, you will need to bring proof of ID and other documents, such as your income details. This information will allow us to give you personalised and comprehensive mortgage advice.