Recognising fraud

How to know when you’re dealing with a fraudster

use a whole range of tricks to try and steal your money. Often, they’ll try to gain your trust and persuade you to share your personal details. This is known as social engineering. Bear in mind that fraudsters are always coming up with new tricks, so be sure to arrange your banking carefully and always stick to the 5 security rules.

For example, we would never ask you

to give us your security codes
to send us your card
to transfer money by phone
to log in directly to the ABN AMRO app or Internet Banking using a link
to transfer money using a link in an email or text message
to install software (such as AnyDesk, TeamViewer or LogMeIn) that allows us to remotely control your computer, tablet or smartphone
to hand over your debit card when we visit you

What fraudsters often do

Phishing (fake emails)

Phishing involves fraudsters sending you an email that is very similar to an email from the bank (or a text message, in what is known as smishing). The email or text message asks you to click a link or an attachment, which takes you to a fake website.

Debit card fraud

In cases of debit card fraud, you are asked to send your debit card. Never do this. Also be careful when you withdraw cash from an ATM, as fraudsters will sometimes try to distract you and quickly swap your card.

Fraud using WhatsApp, Facebook and eBay

If you ever sell things online, such as on eBay, be aware of fraudsters posing as buyers and asking you for proof of your identity. They may send you a fake payment request on WhatsApp or another messaging app.

Links or attachments with a virus

If you click a link or attachment from a fraudster, your computer may be infected with a virus (also known as malware). This will give the fraudsters access to your bank accounts and your money.

Boiler room fraud

Boiler room fraud (a type of investment fraud) is when someone tries to sell you an investment over the phone or by email. This person promises fast returns, but while you might indeed make a profit on your first investment, you are quickly enticed into depositing large amounts.

Invoice fraud

Fraudsters want you to transfer money to their accounts and will try all sorts of ways of getting you do so. For instance, they may send you a fake invoice ‘on behalf of a well-known company’.

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