Contact by chat and chatbot

Here’s how it works

Hi, I’m Anna, I’m a chatbot

I always respond right away, day and night
If I can’t help you, a staff member will take over
You won’t have to wait or pay for a phone call

Have you met Anna yet? Anna is our . Whenever you chat with us, you’ll talk to her first. She always responds instantly and can help you with many of your banking queries day and night. If she can’t help you, an actual staff member can always take over the chat during our .

Anna can do a lot more than you think

If necessary, she will find an adviser who can help you with queries about your mortgage, investment portfolio, insurance policies, loans and much more. This can be over chat or on Video Banking.

No longer able to log in to Internet Banking or the ABN AMRO app?

Anna can help you identify yourself in just a few steps. After that, a staff member can help you with things such as requesting a new PIN, requesting a new activation code, and requesting a contactless card.

What can I ask Anna?

Anna can already answer a great number of . And Anna is updated with new information every week!

What can Anna ask me?

If you are logged in, Anna will sometimes start a chat herself, such as to ask if you want to check your address.

What if Anna can’t help me?

Don’t worry. An actual staff member can always take over the chat during our .

This is how it works

Chatting on the website

See a speech bubble in the bottom-right corner? Click it
This will open the chat window
Ask a short question
You’ll get a response right away

If a staff member takes over the chat, we’ll ask you to log in to keep the chat and your details secure.

Chatting in the ABN AMRO app

In the menu at the bottom of the app, tap ‘Help’
Scroll down and tap ‘Chat with us’
This will open the chat window
Ask a short question
You’ll get a response right away

Chat while securely logged in

When you are logged in to the ABN AMRO app or on Internet Banking, the chat will be
You can share more with us that way
And we will be able to help you better and faster

Start chat in app Start chat in Internet Banking

Please note

Anna or any of our staff members will never ask you for passwords, PINs, codes or usernames. Never share these with anyone. If in doubt, read more about secure banking.

Frequently asked questions

What is a chatbot?

The word ‘chatbot’ is a combination of ‘chat’ and ‘robot.’ A chatbot is a computer that automatically answers your questions. Most chatbots learn from the questions that users ask them, and so too does our chatbot Anna. She gets smarter all the time. The number of questions she can understand and answer grows by the week.

What subjects can Anna answer questions about?

Good to know: Anna is updated with new information every week! She will in any case be able to answer the most frequently asked questions about:

Getting the ABN AMRO app
Apple Pay
Bank confirmation
Investments
Debit cards
Under administration
Contact
Changing contact details
E.dentifier
Annual statement
Mortgages
Setting an identification code
iDIN
Direct debits
Logging in
Settings
Requesting Internet Banking access
Loans
Authorisations
Transfers
Switching banks
Phishing, fraud and scams
Account statements
Savings interest rate
Status of your applications
Business banking

Why doesn’t Anna always understand me?

Sometimes, chatbots do know the answer but are confused by how a question is phrased. Here are a few tips on how to chat with a chatbot:

Ask one question at a time
Use a short sentence
Don’t provide too many details

If Anna doesn’t know the answer to your question, a human staff member can take over the chat. Did you know that Anna learns from your questions? Anna gets smarter every day and can help you with even more things.

Will I have to explain everything again when a staff member takes over the chat?

No, that’s not necessary. The staff member can read back what you discussed with Anna.

Do I pay to chat?

Chatting with our chatbot Anna or one of our staff members is entirely free of charge.

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