Not satisfied with how your complaint has been resolved?

Have you gone through our complaints procedure but do not agree with the outcome? Please first check to which disputes organisation you can submit your complaint. If these bodies will not accept your complaint, you can always take it to the competent court.

Reporting your complaint to Kifid, the Dutch Institute for Financial Disputes

Organisations with financing that is covered by the Code of Conduct Small Business Financing can file a complaint with Kifid. Your credit agreement will state whether it is covered by the Code of Conduct Small Business Financing. Go to www.kifid.nl for more information.

List of disputes committees

Financial Services Complaints Tribunal

Kifid, Klachteninstituut Financiële Dienstverlening

Postbus 93257
2509 AG Den Haag
+31 (0)70 33 38 999
www.kifid.nl

(For consumers and small businesses)

Transnational Payments Disputes Committee

Geschillencommissie Grensoverschrijdend Betalingsverkeer

Postbus 90600
2509 LP Den Haag
+31 (0)70 31 05 310
www.degeschillencommissie.nl

(for companies and institutions)

Advertising Code Committee

Reclame Code Commissie

Postbus 75684
1070 AR Amsterdam
www.reclamecode.nl

(for private individuals, companies and institutions)

Dutch Credit Registration Office Disputes Committee

Geschillencommissie Bureau Krediet Registratie (BKR)

Postbus 6080
4000 HB Tiel
0900 - 257 84 35
www.bkr.nl