Have you gone through the ABN AMRO complaints procedure and are you not satisfied with the outcome? If so, you can submit your complaint to Kifid, the Dutch Institute for Financial Disputes. Go to www.kifid.nl for more information.
In that case, Kifid will refer your complaint to the Disciplinary Board for Financial Services (Insurance). Consumer complaints only reach the Disciplinary Board through a referral from Kifid. If the complaint is referred, you will be informed about this by Kifid.
You can also submit these to the ODR platform platform. The EU has set up this platform for disputes about online purchases.
If you are a business customer, please first check whether you can submit your complaint to Kifid or submit your complaint to a disputes organisation. If these bodies will not accept your complaint, you can always take it to the competent court.
Then you also have the option of submitting your complaint to the Finanzombudsstelle Schweiz (FINOS)
Kifid, Klachteninstituut Financiële Dienstverlening
(For consumers and small businesses)
Postbus 93257
2509 AG The Hague
+31 (0)70 33 38 999
www.kifid.nl (in Dutch)
Geschillencommissie Grensoverschrijdend Betalingsverkeer
(for companies and institutions)
Postbus 90600
2509 LP The Hague
+31 (0)70 31 05 310
www.geschillencommissie.nl
Consumentenbond
(for members only)
Postbus 1000
2500 BA The Hague
+31 (0)70 44 54 545000
www.consumentenbond.nl (in Dutch)
Reclame Code Commissie
(for private individuals, companies and institutions)
Postbus 75684
1070 AR Amsterdam
www.reclamecode.nl
Geschillencommissie Bureau Krediet Registratie (BKR)
(for private individuals, companies and institutions)
Postbus 6080
4000 HB Tiel
0900 - 257 84 35
www.bkr.nl (in Dutch)
