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Having a direct debit refunded

If you don’t agree with a SEPA core direct debit, you can have it refunded up to eight weeks after the debit went out of your account. SEPA business-to-business direct debits, however, cannot be refunded. You can only refuse them before or on the day that they go out of your account.

Once you have sent the request for a refund, the amount will appear in your account on the next working day. If the money cannot be refunded, you will see a message on Internet Banking.

Having a SEPA direct debit refunded on Internet Banking

  1. Open Internet Banking

    • Click the yellow button at the top right of your screen.
    • Select Internet Banking.
    • Log in.

    If you don’t have Internet Banking, please contact us

  2. Select the direct debit

    • Select the current account of which the amount was debited.
    • Find the direct debit in your 'Transactions' overview.
    • Click the direct debit to see the details.
    • Check the details of the transaction.
    • If you do not agree with the debit, click 'Have refunded'.

  3. Confirm

    • Go to the 'Task list'.
    • Tick the box for the direct debit you want to have refunded.
    • Click 'Send selected tasks' or 'Select and send all'.
    • Confirm your direct debit refund request using the ABN AMRO app or the e.dentifier.
    • After sending, the amount will be refunded to your account on the next working day.
 

A SEPA core direct debit that went out of your account more than eight weeks ago cannot be refunded. If, however, you don’t think that you submitted a mandate for it, you have thirteen months from the date of the debit to report it using the ‘Report unauthorised direct debit’ option. We will then investigate your report. This may take up to one month. If the direct debit turns out to be unauthorised, we will refund the amount into your account. If the direct debit turns out to be correct (you submitted a valid mandate for it), we will charge an investigation fee of €25.