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Identification via the ABN AMRO app

Simple with your smartphone or tablet

Will you be identifying yourself via the ABN AMRO app? We'll show you here how this works.

  • You'll get an email with instructions and a text message that contains a unique activation code.
  • You'll need valid identification and a smartphone or tablet.
  • It takes about 10 minutes to identify yourself, and you can do this at a time and place of your choosing.

Here's how to identify yourself

Step 1: Download the ABN AMRO app

Mobiel Bankieren app

 

 

Step 2: Follow the steps in the email

received email

Follow the steps in the email. You'll get a text message with a personal activation code that you'll need in order to continue.

Please note that the code you'll get is personal. Use only the code you get directly from us. If you use a different one, we won't be able to identify you.

Step 3: Get your ID

Get your ID


The identity documents you can use are:

  • Passport (does not have to be Dutch)
  • Driving licence (Dutch) Rijbewijs (Nederlands) 
  • ID card (Dutch or European)
  • A residence permit of one of these types:
    • Type I: Ordinary temporary residence permit 
    • Type II: Ordinary permanent residence permit 
    • Type III: Asylum temporary residence permit
    • Type IV: Asylum permanent residence permit 
    • Type V: EU long-term residence permit for long-term resident 
    • EU/EEA type: Community citizen's residence card 
    • EU/EEA family member card: residence card for family of Community citizens

Please note that we will not accept a photo of a copy of your identity document or a scan displayed on a monitor.

Step 4: Scan your ID

take a photo

Follow the instructions on the screen to make a good scan of your ID. Here are a few tips:

  • If you are identifying yourself with a driving licence, an ID card, or a residence permit, scan both the front and the back. 
  • Make sure all the details on the ID can be seen. 
  • Make sure the scan is clear and not overexposed. 
  • Make sure that your ID is still valid.
Step 5: Take a picture of yourself

Take a selfie

This is only for control purposes. It shows us that you are the person on the ID. We will not use the photo for anything else. Here are a few tips:

  • If you wear glasses, take them off when you're taking the photo.
  • Make sure the background is not too busy and that there's enough light.
  • Keep your head still and within the frame. The system counts down, starting at 3.
Step 6: You're done

You're done

Your details will be sent. You'll see a confirmation that you're done.

Here's how to identify yourself

Mobiel Bankieren app

 

 

received email

Follow the steps in the email. You'll get a text message with a personal activation code that you'll need in order to continue.

Please note that the code you'll get is personal. Use only the code you get directly from us. If you use a different one, we won't be able to identify you.

Get your ID


The identity documents you can use are:

  • Passport (does not have to be Dutch)
  • Driving licence (Dutch) Rijbewijs (Nederlands) 
  • ID card (Dutch or European)
  • A residence permit of one of these types:
    • Type I: Ordinary temporary residence permit 
    • Type II: Ordinary permanent residence permit 
    • Type III: Asylum temporary residence permit
    • Type IV: Asylum permanent residence permit 
    • Type V: EU long-term residence permit for long-term resident 
    • EU/EEA type: Community citizen's residence card 
    • EU/EEA family member card: residence card for family of Community citizens

Please note that we will not accept a photo of a copy of your identity document or a scan displayed on a monitor.

take a photo

Follow the instructions on the screen to make a good scan of your ID. Here are a few tips:

  • If you are identifying yourself with a driving licence, an ID card, or a residence permit, scan both the front and the back. 
  • Make sure all the details on the ID can be seen. 
  • Make sure the scan is clear and not overexposed. 
  • Make sure that your ID is still valid.

Take a selfie

This is only for control purposes. It shows us that you are the person on the ID. We will not use the photo for anything else. Here are a few tips:

  • If you wear glasses, take them off when you're taking the photo.
  • Make sure the background is not too busy and that there's enough light.
  • Keep your head still and within the frame. The system counts down, starting at 3.

You're done

Your details will be sent. You'll see a confirmation that you're done.

Frequently asked questions about online identification

Is it safe to identify myself online with a code?

Yes, it's safe. We do everything we can to keep your data safe. So, all data is encrypted and transmitted via a secure connection. You can see from the link that the internet connection is secure: it starts with https://. (the"s" stands for  "secure"). The activation code you'll get via SMS is also safe to use.

More information and tips on security can be found on this page.

What do I do if my activation code doesn't work?

Enter the activation code exactly as you got it from us. For security reasons, your activation code is valid for 14 days. 

If your code has expired, you'll get a text message from us with a new activation code. 

Having trouble? If you have any questions, please get in touch with us.

I've lost my activation code. What do I do?

No problem. For security reasons, you can use the activation code only temporarily. If your code has expired, you'll get another text message from us with a new one.

If you'd rather not wait for it, just get in touch with us.

I don't have a smartphone or a tablet. What do I do?

No problem. You can also use someone else's smartphone or tablet. Follow the instructions in the email. 

Would you prefer someone to stop by and identify you? This is an option, through our partner AMP. They are specialists in on-site personal identification, whether at home, at work, or at any other location in the Netherlands. The AMP employee will guide you through the process. 

To make an appointment with AMP, you'll need an order number. Please get in touch with us to get your number.

I don't want to identify myself online. What do I do?

No problem: you can also make an appointment for someone to stop by and identify you. ABN AMRO works with AMP, a specialist in personal identification on location. You decide whether this will happen at your home or at another address. The AMP employee will guide you through the process.

To make an appointment with AMP, you’ll need an order number. Please get in touch with us to get your number.

I cannot take a picture of my ID or a picture of myself. What do I do?

Please follow the instructions we give you on taking a photo of your ID and yourself. Still having trouble? Please get in touch with us.

Can ABN AMRO close my account if I do not identify myself? And if so, what happens then?

According to the Money Laundering and Terrorist Financing (Prevention) Act, we must know the identity of our clients and check their proof of identity (ID) on an ongoing basis. That way, we know who we are offering our products and services to, and we're helping fight financial crime, this way ensuring, for instance, that your account or identity is not misused. 

If we do not have a current ID for you and you do not identify yourself after multiple requests, we can no longer provide you with products or services. We will then have to reassess and possibly terminate our relationship with you. In that case you will get a message from us. 

For more information on what we do to prevent financial crime, see the Know Your Client page.

I can't manage this. What do I do?

If you can't manage, please get in touch with us.

About your privacy when it comes to identification

What does ABN AMRO do with my personal data?

If you're an ABN AMRO client, we use your personal data. We take all necessary precautions in doing so. There are rules on that, and we stick to them. 

Of course, we are not allowed to simply retrieve or use your personal data whenever we want. This is allowed only if we have a particular reason to do so. It's in your interest and ours that we have your data so that you can bank safely. 

To find out more about how we process your personal data, please read our privacy statement.

What does ABN AMRO do with my photo?

If you identify yourself with your smartphone, we will also ask you to take a picture of yourself. We will keep this photo for the same length of time as we keep the copy of your proof of identity. The law requires us to be able to show that we have properly identified and verified our clients. We will not use the photo for anything else.

Can ABN AMRO ask me for my Dutch personal identification number (BSN)?

Yes, we can if you yourself are an ABN AMRO client, or if the company you are a director of has a bank account with us. By law, we have to pass on information about our clients' loans, interest rates, and accounts to the Dutch tax authorities. This cannot be done without these clients' BSNs. In addition, we need the BSNs of clients and directors for the Dutch Central Bank's deposit guarantee scheme. That's why we also need your BSN if you are a director of a company that has a bank account with us. 

For more information on the BSN, please visit the website of the Dutch Data Protection Authority (in Dutch).

Are you only a director of a company that is a client of ABN AMRO, or are you also a private client of ours?

If you are only a director of a company that is a client of ABN AMRO, we will use your identification only for that purpose. If you yourself are also a client of ABN AMRO, we will use your identification for that purpose as well. In that case, you need only identify or re-identify yourself once for both relationships with the bank.