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Digital document exchange

Easy and secure in Internet Banking

If you’ve been in touch with one of our advisers for example a loan, a mortgage or an investment product, we might have sent you some documents or information. Or perhaps we’ve asked you to send us some documents. You can do this quickly, easily and securely on Internet Banking. Read on to find out how.

Here's how you can exchange documents

  1. You get a message from us

    If we want to exchange documents with you, you’ll see a message on Internet Banking. Your messages are at the top right, under the bell icon. The number in the dot shows how many unread messages you have. Click the bell icon to go to your messages.

    ABN AMRO

  2. Go to your messages

    Open the message entitled: ‘Direct document exchange’. Click ‘Go to the overview’ in the message.

    ABN AMRO

  3. Here's how to share documents with us

    • If you’ve been asked to share documents with ABN AMRO, you’ll see an overview of the documents concerned under ‘Send documents’.
    • Click ‘Browse’ under the subject to upload your documents, or drag the file to the field (using drag and drop). To share more than one document, click ‘Browse’ again or drag the other documents to the field.
    • Once you’ve uploaded all the documents per subject, click ‘Send’.
    • You’ll see confirmation that you’ve successfully sent your documents on the screen.
    ABN AMRO

  4. We've shared documents with you

    If ABN AMRO wants to share documents with you, you’ll find them under ‘Download documents’. Click the document to open and/or download it.

    ABN AMRO

  5. Your files are in the overview

    You can always find your files and shared documents in the ‘My Documents’ overview in Internet Banking. The link to the overview is on the ‘Self service’ page, under ‘Communications and appointments’ > ‘Exchange documents’.