Problems are often solved by simply rebooting your computer. Follow the steps below, and then check whether the problem has been solved.
Simply follow these 4 steps
Log out of Internet Banking
Click on your name at the top right of the screen.
Click 'Log out'.
Then close your by clicking the X icon.
Close your other applications
Also close any other active applications.
Reboot your computer
If you are using a PC:
Click the Windows button.
Next, select ‘Power’ and then click ‘Restart’.
If you are using a Mac (Apple):
Press Control + Command + the Eject button at the same time.
Log in to Internet Banking again
Log in again now.
Check whether the problem has been solved.
Has the problem been solved?
Yes, it has
Great! You can now get back to your Internet Banking.
No, it has not
Have you tried all the solutions, but has your problem still not been solved? We are very sorry to hear that and our staff would be happy to help you. Please contact our helpdesk Internet Banking.
