We use your personal data to make our organisation and our services as good, reliable and efficient as possible. This includes the following 7 purposes:
To enter into and perform agreements with you. For example, without your personal data, we cannot offer you a current account, transfer money to or from your accounts for you or enter into a mortgage agreement with you.
We investigate possible trends, problems, causes of errors and risks. For example, to check whether new and existing rules can be properly complied with. This allows us to prevent complaints and damage. It also allows us to intervene or warn in time if, for example, you can no longer repay your debts. We also need to test whether systems (that enable us to provide our services to you or that we need to use to comply with the law) are working properly or investigate whether new technologies help us to better comply with the law or serve you better, for example. We also research economic trends. Sometimes in collaboration with universities. This helps us better understand the economy. We do not share and/or publish research results or reports with other parties from which your personal data can be derived.
Do our products still match your needs and expectations? To investigate this, we use your personal data. We research trends and use personal data to analyse and further develop our products and services. We may use new technologies for this purpose.
You will receive tips and offers that suit you and can benefit you as a customer. In doing so, we use personal data that we have received from you. For example, because you once requested information about sustainable products and services. Or because you are already a customer with us. We may also use personal data obtained from others. For example, from public data sources and from marketing agencies. Only if this is allowed by law.
We are obliged to safeguard the security and integrity of the financial sector. Therefore, we may use your personal data to combat or prevent (attempted) criminal or reprehensible behaviour. For example, in cases of fraud or terrorism. This allows us to safeguard our security and integrity, that of the financial sector, our employees and you as a customer. We may also use your data for our internal and external warning systems.
As a bank, we play an important role in society. Within the limits of the law, we take our own responsibility and may also participate in partnerships with public parties and with other (financial) institutions. From our specific social position, we want to contribute positively to certain social problems such as violation of human rights, environment and climate. Examples are that we help clients make their operations more sustainable of their home or business and participate in partnerships with other (financial) institutions in the field of combating terrorist financing or undermining crime and serious crimes.
We help fight terrorist financing, money laundering and fraud. For example, by reporting unusual transactions or by recognising, stopping and, if necessary, verifying possible fraudulent transactions with you. (Foreign) government bodies also request data from us if they want to investigate problems or criminal offences. We then check whether there is a good reason to do so.
The right to privacy protection is always top of mind. We will always test whether use of personal data is allowed. Banks are one of the most regulated industries. This means we have to comply with many rules. These are not only European or Dutch rules but also laws from other countries. This therefore also requires us to record, store and sometimes give personal data to authorised bodies. Again, we always check first whether this is permitted.
Have you not entered into an agreement with us? If so, we do not process your personal data to conclude and perform an agreement with you. However, we may use your personal data for other purposes, such as fraud detection. We always check first whether the use for other purposes is permitted.
We may use your personal data for purposes other than those for which you have given us the personal data. The new purpose must then fit with the purpose for which you initially gave us your personal data. This is called 'compatible use of data' in the law. The law does not say exactly when this is the case, but does provide pointers:
We may share your personal data within our group for certain purposes. This may be for internal administrative purposes such as optimising data quality and to improve our service to you, because the law says we must, to comply better with the law and more efficiently or to fulfil our duty of care. We aim to provide you as a customer with added value in our services if you bank with us both for business and private purposes. Also, the banking oath and legal obligations require us to always consider your customer interests in our decisions. For example, if you apply for a loan with us, it is necessary to know whether you already have a loan, current account or savings with one of our subsidiaries. This allows us to get a more complete picture of your financial situation for your own financial well-being and our group's risk management.
Another example is to better comply, as a group, with rules against money laundering and terrorist financing. Personal data may also need to be shared within our group during fraud investigations. In all these cases, we first check whether this is allowed within the legal framework.
ABN AMRO uses central IT systems that allow sharing of relevant personal data between parent and subsidiary companies only for legitimate purposes. To this end, we have taken appropriate technical and organisational measures to ensure that the sharing of personal data is secure and shared only for those specific purposes so as to prevent further unlawful use of your personal data. For example, ABN AMRO and its group companies may share personal data in this way in order to respond adequately and within a specific timeframe to regulatory requests, always in compliance with privacy laws and any applicable local laws and regulations.
If you have a payment account with us and you want to take out insurance with ABN AMRO Insurance (joint venture ABN AMRO and NN Group), we will share the data you provide with ABN AMRO Insurance in order to take out the insurance and to fulfil our legal obligations. We also do so if, in circumstances, we take out insurance with another insurer. The insurer's privacy policy will apply if you have taken out insurance.
If you visit a bank branch, we may make camera recordings of you. This is necessary to prevent burglary, theft and vandalism and for the safety of our customers and employees. It is also possible to contact us by phone, video banking and chat, for example for mortgage advice. We may make recordings of these conversations. We do this in order to:
a) improve our services, e.g. to support our staff with new techniques, e.g. the automated summarisation and recording of telephone calls from our customer service department,
b) coach and assess employees
c) because of a legal obligation,
d) provide evidence, or
e) preventing fraud.
Recording falls under the same rules as other personal data. You can exercise your rights, such as the right to access.
