Information about ABN AMRO

The Netherlands Authority for the Financial Markets (AFM, Autoriteit Financiële Markten) and De Nederlandsche Bank (DNB) monitor the activities of ABN AMRO. Both of these bodies have special Consumer Information Lines, which you can call for more information about their monitoring activities in relation to ABN AMRO.

Registration number with the Dutch Authority for the Financial Markets (AFM): 12020215

Should you have a complaint about ABN AMRO's service, we will do everything in our power to resolve the problem to your satisfaction. If you feel that your complaint has not been resolved to your satisfaction, you will have the option of resorting to the Financial Services Complaints Board (Klachteninstituut Financiele Dienstverlening, KiFiD).

ABN AMRO wants to offer its clients the best possible service. We think it’s very important to treat each other with respect. For your (and our) safety, we’ve laid down a few rules regarding appropriate behaviour on the phone, at a branch, via Video Banking, chat and social media.

ABN AMRO wants to be a responsible bank that helps to create a better world. We are convinced that we will be a better bank if we work together with our customers and employees to make the world a better place. Find out more about our sustainability policy and how you can easily make a contribution yourself.

As part of its social and statutory duty, ABN AMRO is committed to preventing financial crime. Under the Dutch Money Laundering and Terrorist Financing (Prevention) Act, we are required to verify our customers’ identities and monitor their transactions. That is why we have created a Know Your Client Desk and a Transaction Monitoring Desk. We are also expected to ensure that the personal data we have on record for our customers is correct. We may decide to contact you if we have any questions or require more information.

You can find more information about our identity at our website:  abnamro.com .