Help us do better

We want your feedback

We want our clients to be happy

This is why we continuously work to improve our services and products. Your experiences, opinions and ideas are very important to us. Want to help us improve? There are different ways you can do this.

How to share your opinion with us

Through our website

Click the ‘Feedback’ button that you’ll see on the right of the pages on abnamro.nl and enter your tips and suggestions. There are also thumbs icons that you can use to give your opinion at the bottom of each page. We can’t see who gives this feedback, which is why you won’t receive a personal response from us. We use your feedback to continuously improve our digital services.

Talked to one of our advisers?

If so, you might receive an email from us asking you what you thought of this conversation. Our advisers then use this feedback to learn from. We use Qualtrics for the questionnaire.

Used our products and services?

A research agency might email you to ask for your opinion. We work with research agencies including Ipsos, Expoints and MWM2.

Recognising phishing emails

Any emails you receive requesting your PIN code, for example, are not real and are examples of ‘phishing’. ABN AMRO employees and the agencies we work with will never ask you for your PIN or other codes. Not by telephone, not by email, not by text message or WhatsApp and not on social media. Don’t click any links or attachments in these emails. Instead, please forward the email to: valse-email@nl.abnamro.nl

Your privacy is extremely important to us

That is why we handle your data securely, carefully and confidentially.

A few examples of what we do with your feedback

‘Can you protect my savings even better?’

Good question. And here is the answer: the savings lock. Now you can protect your savings even better. Just turn on the savings lock.

We continuously work to improve availability

Our clients wanted to know where to go if they had questions about their banking. Many of them asked whether they can contact us outside opening hours. We have listened and responded.

It’s increasingly easy for clients to talk to an employee through Video Banking.
The chatbot is able to answer more and more questions and put clients through to an adviser if needed.
We also have more and more financial coaches available to help clients who are struggling.

‘Aren’t there any other Tikkie features?’

Tikkie is here to stay. But we received some good suggestions and we have been working on them.

Tikkie has entered into a partnership with Butlaroo, letting you order and pay using a QR code.
And the Groepie feature makes it even easier to split the bill.

‘What is ABN AMRO doing about sustainability?

You’re right to ask about that. All ABN AMRO debit cards will soon be made from recycled plastic. We no longer use paper cups in the office. Banking is increasingly going paper-free. We continue to invest in sustainable plans, and we offer companies our help to make their offices more sustainable. And we keep working on this.

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