Submitting a claim

When claiming on your home contents insurance, you’ll need a few documents. 

• Your policy number
• Photos of the lost items or damage 
• Receipts, bank statements or other proof of purchase showing the date of purchase and the amount 
• Official police report (in the event of burglary or theft) 
• A detailed quote for repair itemising the costs of material, labour and VAT
• If repair is out of the question: a statement of tot al loss

Once you’ve collected all the documents you need, you can submit your claim.

How much we will pay out on your claim depends on your policy terms and conditions.

When claiming on your home insurance, you’ll need a few documents.

• Your policy number
• Photos of the lost items or damage 
• Receipts, bank statements or other proof of purchase showing the date of purchase and the amount 
• Official police report (in the event of burglary or theft) 
• A detailed quote for repair itemising the costs of material, labour and VAT

Once you’ve collected all the documents you need, you can submit your claim.

When claiming on your car insurance, you’ll need a few documents.

If you are using the ABN AMRO Claims Service, you’ll need the following documents: 

• Your policy number
• European accident statement (only if a third party is involved in the claim) 

If you decide to use your own repair shop, you’ll need the following documents:

• Your policy number
• European accident statement (only if a third party is involved in the claim) 
• At least one detailed photo of the damage 
• A photo showing the whole of the damaged car and the registration number 
• A photo with a view of the location and situation where the loss or damage occurred. If applicable: a detailed specification of the damage, drawn up by the repair shop. Since this document may take a bit longer to obtain, you can upload it after submitting the claim.

Once you have collected all the documents you need, you can submit your claim

When claiming on your personality liability insurance, you’ll need a few documents. 

• Your policy number
• Contact details of the third party 
• Notice of liability issued by the third party 
• Photos of the lost items or damage 
• Receipts, bank statements or other proof of purchase showing the date of purchase and the amount 

Don’t worry if you can’t provide documents. ABN AMRO Verzekeringen will ask the third party for any documents we may need.

Once you’ve collected all the documents you need, you can submit your claim

When claiming on your annual travel insurance, you’ll need a few documents. 

Luggage

• Your policy number
• Proof of having officially reported the theft or loss of your luggage 
• Proof of purchase, for example a receipt or a copy of a bank statement 
• If applicable: a repair invoice is also proof of damage or loss 
• Confirmation of your holiday booking 

Cancellation 

• Your policy number
• Proof of cancellation 
• Confirmation of your holiday booking 

Accidents or medical costs 

• Your policy number
• Overview of the claim submitted to your health insurer. You don’t have to include this when you submit your claim, but the person processing your claim may ask to see it. 

Once you’ve collected all the documents you need, you can submit your claim.

With our legal expenses insurance, you can rely on assistance and advice from ARAG. When claiming on your legal expenses insurance to seek assistance from ARAG, you’ll need a few documents.

• Your policy number
• Contract (e.g. employment contract, rental agreement, sales contract) 
• Statement (e.g. a medical report or witness statement) 
• Evidence (e.g. receipts or guarantees) 
• Form (e.g. claims form) 
• Photos or drawings 
• Correspondence 
• Other relevant information 

See ARAG’s website for a complete list of the documents you’ll need.

Once you’ve collected all the documents you need, you can submit your case to ARAG.