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Help with banking

For people who are deaf or hard of hearing

Are you deaf, hard of hearing or have a speech impediment? Let us help you through our chat facility, for example, or have a Video Banking call in sign language. We’ve summarised all the tools for you.  

Chat with us

You can chat to us through chatbot Anna on our website and in the ABN AMRO app. The first step is to chat to the chatbot: Anna. She replies right away and is available to help with all kinds of banking matters 24/7. If Anna can’t help you and you’re chatting during office hours, a staff member will take over the conversation.

Here’s how chatbot Anna works (in Dutch)

Manuals and explanatory videos

Maybe you’d rather watch the instructions, because you need some help using the ABN AMRO app for instance. We’ve recorded a few help videos with subtitles to make things easier. If you’d rather read through the information at your leisure, download our manual for the ABN AMRO app.  

Help videos (in Dutch) ABN AMRO app manual

Video Banking in sign language

You can use Video Banking on your smartphone, tablet or computer to talk to an adviser. We offer this in sign language. Our adviser will give you advice about day-to-day banking, saving, borrowing or insurance. Adviser Ronald explains more in our video.

How to make an appointment for Video Banking in sign language

You can always contact Customer Services about your question. Why not ask our chatbot Anna? If your question is likely to take longer, our employee will ask an adviser to make an appointment with you. Here’s how it works: 

  • Step 1. The adviser sends you an email to arrange an appointment for Video Banking in sign language. You agree a date together by email.
  • Step 2. You’ll receive an email from the adviser entitled ‘Appointment confirmation’. This confirms the date and time of your appointment.
  • Step 3. An hour before the appointment is due to start, you’ll receive an email entitled ‘Starting your appointment’, explaining how to start your appointment.
  • Step 4. When it’s time for the appointment, click the link in the email entitled ‘Starting your appointment’.

Bringing an interpreter to an appointment

If you’ve made an appointment with an adviser, you can always bring your own interpreter with you.  This could be a member of your family or a friend, or a professional interpreter. The appointment can be conducted in English or Dutch. 

Help from a Help with Banking adviser

If you need extra help or support, our Help with Banking adviser is happy to help you through Video Banking or at your home. The Help with Banking adviser will talk to you about the best way for us to help you. You can bring an interpreter to this appointment too.  

More about the Help with Banking adviser (in Dutch)