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Cookie policy

Cookies and similar technologies

The abnamro.nl website uses and similar techniques. Cookies allow you to use Internet Banking and they make our website perform faster and more efficiently. Cookies such as JavaScript and Web Beacons allow us to recognise your browsing activities on our website and ABN AMRO app. For example in the ABN AMRO app we use Google Firebase for analytics purposes. One of the benefits of using cookies is that you don’t have to repeatedly enter your details. Cookies remember things about you, such as your bank account number and your client category (retail, business or private banking). In newsletters and messages we can make use of tracking pixels for statistical purposes for optimizing the newsletter and messages. You always have a right to object. More information on client rights can be found on our website Client rights.

This version is of February 1, 2024.

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Types of cookies

Cookies can be necessary, but they don’t have to be. In addition to functional cookies, which make our website more effective, we also use analytics cookies. For these cookies no consent is needed. We also  use cookies that require your consent. We use two types of cookies on our website, Functional/Analytics and Personal (social media and advertising cookies).

 

 

Functional and analytics cookies

Functional cookies are necessary required cookies. They ensure that our website works properly and prevent you from having to repeatedly enter your login details. We also use functional cookies to identify instances of abuse of our website and services, for example by registering the number of consecutive failed login attempts.

We use analytics cookies such as Google Analytics 4 to track visits to our website and ABN AMRO app. This gives us an idea of which sections of our website and app appeal most to our visitors and allows us to improve our website. 

We process IP addresses and MAC addresses for our functional and analytics cookies. The resulting statistics and reports can’t be traced back to individuals. We’re not required to ask your consent for using functional and analytics cookies.

Personal cookies

Social media cookies

Once you’ve logged into our website, you can share certain articles and videos on social media by clicking on buttons. In order for these buttons to work, we use cookies provided by various social media platforms. We’re required to ask your consent for using these cookies. These cookies allow these platforms to recognise you if you want to share information posted on our website.

For more information about the cookies used by social media platforms and the data they collect, we also refer to the cookie policies on their respective websites. Please be advised that these policies may change from time to time. ABN AMRO’s website has no bearing on this. We’re active on the following social media platforms: Facebook, Instagram, YouTube, LinkedIn, X (previously Twitter), Pinterest, TikTok and Snapchat.

Advertising cookies

Our website may also place cookies from third parties that allow us to show you offers and information that may be of interest to you. If you give us your consent, we’d like to show you information on our websites and on the websites of third parties that would be useful to you. That’s why we try our best to find out what piques your interest and what doesn’t. Based on the pages you visit on our website, we’ll show you different information than we do other visitors. This makes our websites more relevant for your purposes.

What’s more, if you’re an ABN AMRO client, we may combine this information with the information we already have on file for you, so that we won’t show you any products you’ve purchased from us earlier. We use Google Marketing Platform, among other tools on the website, to show you relevant tips and offers. If you have accepted the personal cookies on our website, we use Google Analytics 4 for analytics purposes and advertising purposes to show relevant tips and offers in Mobile and Internet Banking , on ABN AMRO websites, via Bankmail, on third-party websites and within Google services.

View the complete list of cookies we use.

Your consent for cookies

To which websites does the cookie policy apply?

This cookie policy applies to all websites within the abnamro.nl domain, including subdomain.abnamro.nl and abnamro.nl/subdomain. If you accept all cookies, our website will be easier to use, you’ll have quicker access to what you’re looking for and the information you’ll see on our website and on those of third parties will be more relevant to you.

No cookies

If you don’t want ABN AMRO to place cookies on your device, you need to adjust your browser settings. You can choose to receive an alert before cookies are placed. You can also adjust your browser to refuse all cookies or cookies placed by third parties. Finally, you can remove cookies that have already been placed. Please remember that you need to adjust the settings of each browser and each individual device you use.

If you don’t consent to cookies, we can’t guarantee that our website will work exactly as it should. We may then ask you to consent to the use of cookies every time you visit our website. The effectiveness of Internet Banking does not depend on your consent to the use of cookies. If you block all cookies in your browser, this may, however, affect the effectiveness of Internet Banking. 

Refusing cookies doesn’t mean we won’t show you any ads. The ads we’ll show you then won’t be tailored to your interests and they’ll be repeated more often. If you configure your browser to refuse cookies, you may be asked to consent to the use of cookies every time you visit our website.

Stay up-to-date

We will change this policy from time to time, for instance because of changes to our websites or the rules governing cookies. Every change we make will be posted here. You can read the current version of this cookie policy by clicking on the Privacy & Cookies link at the bottom of every page.

View the complete list of cookies we use.

 

Frequently asked questions about cookies

Why do I keep getting the cookie alert?

A cookie is not linked to a person, but to a browser. If you use Google Chrome to visit abnamro.nl first and then you use another browser such as Internet Explorer, we’re required to ask for your consent again. Smartphones and tablets use different browsers than your computer does, which is why we’ll ask for your consent again if you visit abnamro.nl on your smartphone or tablet. 

If you clear your cookies regularly, you’re also deleting the choice you made earlier to allow cookies. That will also prompt a new cookie alert. If you don’t want to receive a cookie alert every time you visit our website, we recommend changing your browser settings. The cookies will then be saved when you close your browser. 

Saving cookies automatically in Internet Explorer

  • Go to ‘Tools’. Select ‘Internet options’.
  • Under ‘Browsing history’, uncheck the checkbox for ‘Delete browsing history on exit’.
  • Click ‘OK’.

Saving cookies automatically in Firefox 

  • Click on the menu button in the top right-hand corner.
  • Select ‘Options’. Click ‘Privacy’.
  • Under ‘History’, go to the dropdown menu at ‘Firefox will’ and select ‘Remember history’.
  • Click ‘OK’.

Saving cookies automatically in Chrome

  • Click on the menu button in the top right-hand corner.
  • Select ‘Settings’ and ‘Privacy’ if this option is available. If it isn’t, click ‘Show advanced settings’. 
  • Choose ‘Content settings’. 
  • Under ‘Cookies’, select ‘Allow local data to be set (recommended)’.
Does ABN AMRO use advertising cookies and social media cookies in the ABN AMRO app?

No, only Functional & Analytics cookies are used in the ABN AMRO app. You can see banners in the ABN AMRO app based on other data we have from you such as the ABN AMRO products and services you already have and in relation to the functionalities you use in the app such as “Predictions”. If you have accepted the cookies and similar techniques on our website, we can also show you banners with relevant tips and offers in the ABN AMRO app. Without your consent for personal cookies on the website we can still show general banners about products and services of ABN AMRO and banners with information about fraud prevention an secure banking.