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Phone lost or stolen?

Find out here what you can do

Losing your phone can happen to anyone. Fortunately your ABN AMRO app is secured with your identification code, your fingerprint or facial recognition, so no one else can gain access to your app easily. Even so, it’s a good idea to follow the steps below.

What to do when you've lost your phone

  1. Track down your phone

    If you have ‘Find my device’ enabled on your phone, you can see where your phone is. Check your phone’s manual to find out how it works.

  2. Have your number blocked

    If you really can’t find your phone anywhere, contact your mobile provider to have them block your number.

  3. Delete device registration for the app

    • Delete the device registration for the ABN AMRO app on your lost phone on internet Banking. You can log in using your e.dentifier if you have one, or you can download the app on a different device. This does mean you’ll need to reactivate the ABN AMRO app. Read here to find out how.
    • If you don’t have an e.dentifier or another smartphone or tablet you can use, request an e.dentifier.  Please note that it can take 7 working days for it to be delivered.
    • If you share your phone or tablet with someone else, make sure you both delete your device registration.

  4. Do you have an iPhone with Apple Pay?

    Block Apple Pay in one of three ways:

    1. Via iCloud. Go to www.icloud.com and log in with your Apple ID and password.

    2. Via another Apple device.

    3. By activating the ‘lost’ mode in ‘Find my iPhone’.

    Go to Apple Support to find out how to manage the cards you use with Apple Pay. Unable to block Apple Pay? Please contact us.

  5. Do you have an Android phone with Google Pay?

    Block Google Pay through  Android Device Manager . Here you can easily block all functions remotely if your phone is lost. Please note that the 'Find my device' app must be enabled on your Android phone before your phone is lost.

    Unable to block Google Pay through the Android Device Manager? Please contact us.

Other things you probably want to know

Help with activation on a new phone

If you have a new phone, simply download and activate the ABN AMRO app and you’ll be able to do your banking again. We’d be happy to help you further.

More about activation on a new phone

Secure banking on your mobile phone

We make strenuous efforts to ensure banking on your mobile phone is secure. It's equally important that you are aware of all you can do to keep your device safe and secure. For example, did you know that public WiFi is not secure? Take a look at our tips on secure banking. 

Read about secure mobile banking More about secure banking

Frequently Asked Questions

What should I do if i change phones?
How can I keep my device and information secure?

We do our utmost to ensure our customers can do their banking securely, but it is equally important for you yourself to be aware of how to use your device and your details securely. We would be happy to help you do this, which is why we have provided you with a list of tips for secure Mobile Banking.