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Debit card fraud

Debit card fraud is when you are asked to send in your debit card for whatever reason, such as because your card is set to expire. Don’t send your card. We will never ask you to send in your debit card. Read about what you can do to prevent debit card fraud, which is sometimes referred to as ‘skimming’.

 
 

Scammers’ modus operandi

may ask you by email, letter or over the phone to send in your debit card, but you should also be on the alert when withdrawing cash at an ATM. Sometimes they install a small device or a tiny camera on an ATM’s card slot (skimming). Or they distract you as you withdraw cash to see your PIN or swap your debit card for a fake one.

 

Tips to protect yourself and prevent debit card fraud (skimming)

  1. Never send your debit card and never give it to anyone else. We will never ask you to do this!
  2. Never share your security codes, such as your PIN or 5-digit identification code for the ABN AMRO app.
  3. If your debit card is set to expire soon, we will automatically send you a new one. You don’t have to request a new card.
  4. Once you have received and activated your new debit card, cut up your old one, making sure you cut through the chip. This will render it useless.
  5. Don’t withdraw cash at an ATM that looks different to normal. There could, for example, be a small device on the card slot that wasn’t there before.
  6. Don’t withdraw cash at an ATM when you feel unsafe, such as when there’s someone standing very close to you.
  7. Don’t let yourself be distracted when withdrawing cash.
  8. Don’t accept help from anyone offering to help you at an ATM.
  9. If the ATM has swallowed your card, don’t leave the ATM, but block your card first (in the ABN AMRO app or by calling us).
  10. If you suspect that there is something wrong with an ATM, please report it to Geldmaat right away on 088 2274 100.

Other forms of fraud