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Damage during your house move

These items are insured during a house move

From dropping a box or damaging the new stairs by accident, a lot can go wrong during a house move. Fortunately, with ABN AMRO's home and home contents insurance, your possessions and new home are also insured during your house move. Below we explain the situation regarding damage during a house move and your insurance policies.

Reporting your relocation damage: what to expect

Collect the information you need

Make sure you have your policy number, photos of the damage and, if applicable, purchase receipts at hand.

Visit from an expert

In the event of relocation damage, we sometimes send an expert to check the damage to your home with you.

Personal claims settlement

We will provide you with one point of contact who will be on hand to answer any questions you have about your damage and insurance, so you are always in contact with the same person.

Filing a claim

Reporting your relocation damage: what to expect

Collect the information you need

Make sure you have your policy number, photos of the damage and, if applicable, purchase receipts at hand.

Visit from an expert

In the event of relocation damage, we sometimes send an expert to check the damage to your home with you.

Personal claims settlement

We will provide you with one point of contact who will be on hand to answer any questions you have about your damage and insurance, so you are always in contact with the same person.

Filing a claim
counselor

How we will help you when you incur damage during a house move

  • We will provide you with one point of contact who will be on hand to answer any questions you have.
  • An expert will visit you if necessary in order to establish the precise extent of the damage together with you.
  • Emergency assistance is available 24/7.
  • If you have emergency repairs, you will be in contact with a company within 2 hours, which will repair the damage free of charge.
  • If the damage caused by the house move has made your home uninhabitable, we will make arrangements for a replacement property for you.

What is and is not insured?

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In the event of damage during your house move, you are insured against:

  • You accidentally dropping items in the home if you have all-risk home contents cover
  • You accidentally dropping items while helping friends or relatives move house, through your liability insurance
  • Your home contents are insured at two locations during the house move until you have moved into your new home
  • Storing your home contents in another closed building such as a recognised removals company is insured up to €8,000 per event
View all terms and conditions
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Not insured against damage during your house move caused by:

  • Intentional or gross negligence
  • Damage to your possessions during transportation from one location to another
  • If your furniture breaks of its own accord during the move and no longer works
View all terms and conditions
man looks at water damage in living room

Your new floor is damaged

You have redecorated your new home and want to start furnishing it. What if you accidentally drop a heavy box on your new floor? Don't worry – we'll be happy to help. If your floor is glued or nailed to the house, it is covered by your allrisk home insurance. If your floor is loose and can be removed without being damaged, it is covered by your allrisk home contents insurance.

Frequently Asked Questions

I'm moving abroad. What will happen to my insurance policies?

If you are moving abroad, your insurance cover will often lapse. Please feel free to give us a call. Our advisers will help you get things sorted out.

Are smoke detectors mandatory?

Since 1 July 2022, it has been mandatory to have smoke detectors in your home. It means you know straight away when there is a fire and you can take immediate action.

ABN AMRO Verzekeringen will not come to your home to check whether you have hung up smoke detectors. Be wary of scammers who try to enter your home by posing as such inspectors.

Can I temporarily insure my belongings at two addresses?

Yes, this is possible. Your old and new homes are both covered under your current home contents insurance as standard for as long as the move takes.

If one of your homes is empty for longer than 4 months, please get in touch with us.

Are my possessions also insured if I store them somewhere else during the move?

If you store possessions at a family member’s or friend’s house or in a storage facility, you have limited cover up to €8,000 per event. This cover can’t be increased.

When do I need to change my address?

When you move house, you need to change the address on your insurance policies. Change your insurance.

I have bought a new property. Do I need to take out a new home insurance policy?

When you buy another home, you need to take out a new home insurance policy for that property. This keeps you properly insured for damage to your home and belongings fixed in and to your home caused by incidents such as burglary, fire and storm. 

NB: remember to cancel your current insurance policy once you have sold your old home.

Good to know

Home insurance policies

ABN AMRO's home contents insurance and home insurance policies insure you against damage to your home and your possessions caused by moving house, fire, storm, flooding or a burglary.

View the home insurance policies

Buying a home

Are you looking for a home in The Netherlands? There's a lot to consider, like a mortgage. We are ready to help you on your way.

More about mortgages

Moving house and your insurance policies

Relocating to a new home often affects your insurance policies. Check what you need to consider for each insurance policy when moving house and read our tips on relocation.

Moving and insurance

Other useful links