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Preventing fraud

Making banking secure together

Preventing fraud is something we need to work on together. As a bank, we block fake emails and transactions by scammers. We tell our clients about the safest ways to do their banking, and we provide tools to make banking more secure. But there are also things you can do yourself to prevent fraud, such as sticking to the security rules and using our security tools. These are good ways to protect your money even better.

Kathelijne is Fraud and Security Expert at ABN AMRO. She answers four questions about safe banking on your phone.

It is our job to keep payment transactions safe

When you transfer money, you only see the screen of your telephone or laptop. But have you ever wondered what goes on behind the scenes with regard to security? Someone who knows all about this is Kathelijne, who heads a team of fraud experts at ABN AMRO. 'We make sure that nobody can access your details, even if you lose your phone.'

These tools help you to bank more securely

Turn the Savings Lock on

Just imagine: one fake phone call and your savings are gone! It happens more often than you think. To make sure you don’t fall victim to a scam and lose your savings, use the free Savings Lock and keep control of your savings account. The best way to protect you and your savings even better.

Change your daily limit

Imagine that someone gets in touch with you on WhatsApp and pretends to be a friend or relative. They ask you to transfer some money quickly. If you accidentally fall for this scam, you can limit the damage by ensuring that your daily limit isn’t set too high. Only raise your daily limit temporarily if you need to transfer a large sum of money.

Enable push notifications

You’re sitting on the sofa chilling and your phone pings. It’s a push notification from the app. Money has just been transferred from your account. If you don’t recognise the transaction, you can take action right away. You could block your account, for example, to prevent scammers from taking even more money from you.

The five security rules

ABN AMRO has joined forces with other banks and the Dutch consumer’s association to draw up five rules for secure banking. Sticking to these security rules is the best possible way to protect your money from scammers. 

  • Keep your security codes secret
  • Make sure that nobody else uses your (digital) debit card
  • Keep the device you use to do your banking secure
  • Check your current account on a regular basis
  • Report any incidents to the bank immediately and follow the bank’s instructions

Banking securely with your mobile and online

Secure banking with the ABN AMRO app

If you don’t use the ABN AMRO app for five minutes, you’ll be automatically logged out. This is one way we help you to bank securely. But you must be careful about how you use your device and personal data too.

Log in securely using the ABN AMRO app

We do our utmost to ensure that you can bank securely. For instance, all data in Internet Banking is encrypted and transmitted via a secure connection. Use the QR scanner in the ABN AMRO app to log in to Internet Banking securely..