Preventing fraud

We take measures and do our utmost to prevent fraud. Even so, it is crucial for you to know what you should and shouldn’t do. Read on to find out more.

Secure banking is something we need to work on together

What you can do

Follow the 5 security rules (see below)
Read the information for secure Internet Banking and secure banking with the ABN AMRO app
Check your device registrations in the app under ‘Settings’ > 'Access and usage’ > ‘Registered devices’ on a regular basis
Turn on your security tools to do your banking even more securely
Protect your savings extra well: turn on the Savings Lock on your savings account(s)
Keep your debit card limit as low as possible
Stop anyone watching over your shoulder: register your fingerprint
Set up push notifications in the ABN AMRO app to be notified when your account is debited
Lost your phone? Call your provider and have your SIM card blocked. Report it to the police. And remove your lost phone's device registration for the ABN AMRO app via Internet Banking.
Keep your Wi-Fi code secret. Only share the password with family and friends you know well. And change the Wi-Fi code regularly

For example, what you can expect from us

We share our knowledge and experience, with parties such as other banks and the police
We use to ensure that payments are technically secure
We try to take down fake websites and tackle fake emails
We try to get stolen money back
We close accounts belonging to fraudsters
We try to identify unusual payments
We work together with other banks to keep you informed

How to do your banking securely

Secure Mobile Banking

If you do not use the ABN AMRO app for 5 minutes, you will automatically be logged out. This keeps your banking secure, but it is equally important for you yourself to be aware of how to use your device and your details securely.

Secure Internet Banking

We do our utmost to ensure our customers can do their banking securely. For instance, all data on Internet Banking is encrypted and sent using a secure connection. If you want to know what you can do to stay secure while banking, take a look at our security information.

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