Logging in with the ABN AMRO app

When you use the ABN AMRO app for the first time, you set your own 5-digit identification code. For more information about downloading the app and using it for the first time, see our Activate the ABN AMRO app page.

Yes, you can still use the e.dentifier to log in to Internet Banking after installing the app. However, our clients are increasingly choosing to log in using the ABN AMRO app, as you can regularly update the app to a new version with the latest security features.

Downloading the app doesn’t mean you have to do your banking on your mobile device. You can just use the app to log in and then continue on your PC or laptop. That way, logging in and doing your banking will remain two separate actions, just like they are with the e.dentifier. If you’re out and about and need to take care of something, you can do that securely using the app. You don’t need your debit card or e.dentifier, and you can do things like quickly blocking your debit card.

Wait until the code on your screen expires. Now press the arrow for a new one. If it’s still not working, try increasing the brightness of your PC or laptop screen. Updating your app on your phone or tablet may also help.

The ABN AMRO app is secure. The ABN AMRO app and Internet Banking are both completely closed environments. Your data is encrypted and transmitted via a secure connection. If you’re still having doubts about the app’s security, we’d be happy to tell you more and show you why the app is so secure.

No, they can’t. The ABN AMRO app is well secured with your identification code, fingerprint (Android), Touch ID (iOS) or Face ID (iOS). But we would definitely advise you to block the app, which you can do yourself on Internet Banking. You can log in with:

• a phone borrowed from someone close to you, such as a family member or your partner;
• a tablet or iPad, if you have one;
• an old phone.

You need to activate the ABN AMRO app again on this alternative device, and you’ll need your ID to do that. After activating the app, you can log in to Internet Banking using the QR code. Once you have access, you can remove the registration for the device you have lost. If this is not possible for you, or something keeps going wrong, you can also get in touch with us by telephone.

We work on security and improvements every day. As a result, we can regularly offer you a new version of the app If your mobile phone with the ABN AMRO app lets you know that a new update is available, you should install it immediately. This ensures that the app is always secure to use.

No, they can’t. Like Internet Banking, the ABN AMRO app is a completely closed environment.

1. Open the Settings app on your telephone or tablet.
2. Tap System, followed by System updates. Here you can see which version of Android your device is running. If an update is available, you will find it here.
3. You will see your update status. Follow the instructions on the screen.

The Internet Banking login screen will display a QR code for you to scan. Open the scanner in the ABN AMRO app on your smartphone or tablet. Point your device at the QR code and follow the instructions. Log in using your personal identification code, fingerprint or facial recognition. Once you’ve done that, you no longer need your device and can continue banking on your PC or laptop.

The ABN AMRO app can only scan QR codes made by ABN AMRO. The QR code won’t work if you scan it with your device’s built-in camera app. You’ll receive a new QR code every time you attempt to log in to Internet Banking. The code is unique, valid only for that login attempt and expires after a short while. It’s designed this way to prevent fraud. Find out more about our QR code.

The ABN AMRO app is personal – it’s linked to you. If you want to use the app on your smartphone or tablet, you’ll need to register your device. If you don’t register your device, you won’t be able to scan an ABN AMRO QR code.

Each QR code is unique and valid only for a short while. After you’ve scanned the QR code, the app will also ask for your personal identification code. It may also ask for your fingerprint or facial recognition if that’s your preferred setting. This two-factor authentication makes logging in with a QR code (and therefore through the app) secure.

You can’t spot a fake QR code with the naked eye. If a code is fake, the ABN AMRO app will tell you that the QR code is invalid. The app recognises fake QR codes (those not made by ABN AMRO) and will reject them. That’s why you should always use the scanner in the ABN AMRO app to scan a QR code.

Also good to know: if a QR code features a logo, that doesn’t necessarily mean it’s a real and secure QR code.

You’ll need the right version of Android, iOS or iPadOS to use the ABN AMRO app. Open your device’s settings to see which version you’re currently using.

• If you have an Android device, this information is shown under the ‘software’ or ‘software information’ heading.
• On a device running iOS or iPadOS, you should look under the ‘info’ or ‘about’ heading.

If you’re using an outdated version of Android, iOS or iPadOS, you’ll need to install an update. If you can’t do this, your device won’t support the ABN AMRO app.

Find out which version of Android, iOS and iPadOS support the app.

You can add an extra profile in the ABN AMRO app. That’s useful if you have both a personal account and a business current account with us, as you always have easy access to your banking, but under separate profiles. Find out how to add your business profile.